TCF ENGINEERING  TERMS AND CONDITIONS

The following are the terms and conditions (called "these Terms") for the sale of goods by us and replace any previous terms and conditions. The Company intends to rely upon these Terms.
If you want to change them, please make sure you ask for any changes to be put in writing. This is to avoid any misunderstandings as to what we and you are expected to do.
It is important that you read and understand these Terms before ordering from us. If there is any term that you do not understand please notify our Customer Services Department before ordering from us. Please email sales@tcfengineering.co.uk
 
Please read through the Terms carefully before placing your order and then if you are ordering from our website print a copy for future reference.
We may change these Terms from time to time without notice to you. However, any changes will only apply to any subsequent orders received.
 
Purchasing from our website
 
The details on our websites are not offers that you can accept.
The contract between us will be formed once we confirm to you acceptance of your order. We will do this by email. Prior to then we will be under no obligation to supply you with the goods you have ordered. It is your responsibility to verify that your email address is in proper working order and must assume the risk of all consequences for transmission or operational failures.
 
Accuracy of Content
 
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximately only. Pictures can sometimes be library pictures and not the exact one.
 
Price
 
The price shall be the price quoted on the website except when we make an error or if the price has changed since publication. If we have made an error, then we will inform you of this as soon after you have placed your order as possible and will tell you the correct price and ask you if you still wish to place your order with us. If we have not heard back from you within 10 days, then we will presume that you did not want to place your order again with us and we will give you a full refund if you have already paid. You will be required to pay extra for delivery.
 
Payment and Delivery
 
• Payment can be made by credit card via our website, by PayPal, by cheque or bank transfer.
• Goods will be dispatched upon receipt of cleared funds.
 
We will deliver to the address given to us by you at the time you place your order.  TCF Engineering Ltd aims to ship at the first opportunity. We aim to dispatch all orders placed before 3pm on the next day. In some cases, this may not be possible if the item(s) in question are not in stock. In this case, please allow up to 30 days for delivery.
 
All on-line credit and debit card transactions are processed securely in a strictly confidential format. At TCF Engineering Ltd we do not collect or have any access to your credit or debit card details. TCF Engineering Ltd reserves the right to refuse acceptance of payment details if we think they are being used fraudulently.
 
Credit Customers
 
This condition will only apply to credit customers.
 
In spite of delivery having been made, title in the goods shall not pass to you until you have paid all sums due to us. Notwithstanding that the goods remain our property, you may sell them, and however, you must hold the sale proceeds on trust for us until we have been paid in full.
 
Availability of goods you order
 
If we are unable to provide you with the goods you have ordered, you will be contacted as soon as possible at which point you will be offered the choice of accepting substitute goods of equivalent value or a complete refund of any sums that you have paid.
 
Damaged Goods
 
If goods are damaged in transit this must be recorded in writing at the time of receipt. We cannot accept responsibility for damaged goods if the carriers proof of delivery has been signed for as received for in good condition. Please check carefully.
 
Cancellations & Returns
 
Should you wish to cancel your order then please send written notice to us not earlier than the time when the contract was concluded and not later than 7 (seven) working days following the day that the goods were received in one of the following ways:
 
• By post: TCF Engineering Ltd, The Old Studio, Arnison Terrace, Allendale, Northumberland NE47 9BW
• By e-mail: sales@tcfengineering.co.uk
• All returns must be received in good condition at our distribution centre. Goods returned with damaged or incomplete packaging maybe refused return or subject to a surcharge. Any goods that have been fitted or altered in any way will not be accepted.
• Returns must be adequately wrapped and at least as well protected as it was sent by us originally. Items inadequately protected/wrapped will not be accepted for return, or a charge may be made to rectify.
 
You may return most items in a new and unused condition and wherever possible in the original packaging. Items must be returned within 14 days of the original pruchase date.
 
If you wish to return an item or have been sent a broken / incorrect item then please contact the sales team for a return number.
Goods will be returned at your own cost.
 
Once you have notified us of your cancellation then any sums paid by you will be reimbursed within 30 days (other than our costs if we have to recover the costs from you). Where you do cancel your order, you are under a duty (until the goods are returned to us or collected by us) to retain possession of them and to take reasonable care of them. Goods must be returned to us in 'as-new' condition, otherwise restocking / refurbishment costs may be incurred.
 
Where you cancel your order the goods may either be:
 
• Returned to us at your cost; or
• If requested, collected from you at your cost. Your right to cancel does not apply to custom made items where the item was supplied in accordance with your specifications.
 
Internet Security
 
When using our online store, all information sent to you, and sent by you is protected by the highest levels of current browser security. All transactions and communications are encrypted and protected.
 
Applicable laws
 
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.
 
TCF Engineering Ltd does not warrant that the products manufactured or marketed by it comply with the laws of the country where those goods are purchased or used. It is the sole responsibility of the purchaser to ascertain whether products being purchased, or the fitting of those products to any other object, comply with local laws.
 
Complaints
 
We take the satisfaction of our customers very seriously. If you feel you have received substandard information or services from us we would like to hear about it so that we can prevent the same thing from happening again. We will make every effort to rectify genuine problems as expediently as possible. Complaints can be made by e-mailing sales@tcfengineering.co.uk